FAQ

  • Why choose a BearCrafty Memory-Keepsake Bear?
    BearCrafty creates award-winning memory and artist collector  bears and they are Unique in design, We do not create toys,
    We use are own signature pattern with the most adorable faces, We won many international awards with our designs

    Our memory artist collectors bear will make you proud to look at .
    From your cherished clothes, I create a perfect memory based on my own patterns.
    With years of sewing experience and creativity with hand and mind, I bring you a fantastic bear that can make you smile and will be cherished forever.

  • Can these keepsakes be used as toys?
    NO, all my Bears are Decorative Keepsakes only. They are NOT designed or intended for use as a toy for children of any age. Given the nature of the fabrics and buttons used to make these items, they have not been tested and therefore do not conform to any safety standards or guidelines in place for children’s toys. BearCrafty does not accept any liability for the misuse of these Memory Keepsakes bears
  • What types of garments can be used?
    Keepsakes can be made from almost any type of fabric, therefore most garments are suitable, such as Shirts/Blouses, Trousers/Jeans, PJs, Housecoats, T-shirts, Dresses, Skirts, Jackets and fine knit Jumpers but to name a few.  The only exception I have come across thus far is medium to chunky knit and very dedicated fabrics they need more attention and more handwork, that’s why it’s better you always contact me first to ask if there is any doubt, I’m sure we can get something sorted.
    And it’s not just garments, Keepsakes can be made from other items such as blankets, covers, pillow/cushion cases etc.
  • How many garments are needed?
    That depends on you, When you want a patchwork bear you need more garments When you prefer 1 colour for the main bear and 1 matching colour for the pads and ears and sometimes the gusset.
    Soon I see the fabrics I start thinking about the design. If you wish you can get a fully multicoloured bear made from 7 or 8 garments
    It depends on the  size of the clothing and short or long sleeved, 90% of my bears can be made from 1 long-sleeved shirt/sweater if it does not has too many zippers and pockets
    If you do not have enough fabric within your garments, for a small charge, I can add my own fabrics as required. e.g. for the paws, feet and inside ears. Or you can even choose a fur bear mixed with some garments, For baby clothes we can do  with:
    8-9 items of small baby clothing (size 3-6 months)
    4-5 items of large baby clothing (size 6-12 months)
    2-3 items of a toddler or adult clothing (depending on sizes, adding more items often gives a little more interest)
  • What is the Turnaround time for an item to be made?
    I would suggest a minimum of two weeks’ notice if you require an item for a specific date. If you do not need your item for a specific date, then I aim to have your item ready for collection/delivery within 4/6 weeks of you placing your order. If there is high demand at the time of your placing your order, I will notify you of a potential delay and give you a realistic completion date. I will always contact you if for any reason there will be a further delay, or to confirm I am starting your order and finally when your order is complete
  • What other materials go into making the Memory Bears?
    I use glass eyes and cotter pin joints, noses depend on how I see the creation, it can be embroidery, a safety nose, a nose made from fabric or a felt nose.
    As a filling, I use high-grade 100% Polyester hollow fibre stuffing. I add decoration material like buttons from the garment or  a  satin/organza ribbon bow
    Birthweight bears are partially filled with steel shot, a luxury pallet filling can be arranged if needed or wanted.
  • Can my item be personalised?
    Yes, each bear can be personalised with names, and dates as embroidery or in the swing tag, even a small special quote or picture is optional.
    This needs to be specified and confirmed during your initial order consultation.
  • What are the Sizes of your main items?
    My memory Bears are 12″ high when seated, 16 inches from toe to ear.
    it’s optional to get a bigger bear.
    Sometimes it’s possible to make a few smaller bears or mini bears if preferred. Please ask up in front
  • Can I say how I want my bear will look when it’s ready?
    No, We can’t say how the bear will be exact but can give you a rough idea when desired. Each bear I make has a unique look, but yours might look fatter or thinner. It all depends on the type of fabric being used. Some fabrics stretch more than others. So some bears might have bigger bellies or bigger heads, etc. All embroidery and fabric noses are different. If you are looking for a rounder face, you would have to be sure your fabric is more stretchy like fleece or knitwear, and you can always let me know what style you like most and we work with that info where possible.
  • Do you add appliques and embroidery that’s in the clothing back in the bear?
    I will incorporate as many of these things as I can when desired,  however, I feel it will look best or how they fit in my pattern. Sometimes, you want these things in certain places. If so, you need to say that in the additional comments on the order form. Sometimes the applique or design is just too big for the bear, and sometimes it would be enough to upgrade to a bigger bear but I will always contact you for that.
  • What if things need to be upgraded/added AFTER you receive my clothing and I decide to cancel my order, do you refund my money?
    Yes, I will gladly refund your money if you have paid upfront, less the shipping costs of returning your clothing. However, once I start your order, I will give you a time scale when I start with your bear,
    I cannot refund your money, as what you have ordered is custom-made. I want everyone to be happy with what they get, so if there is a problem, I will want to know and work to satisfy you.
  • How do I know whether I have enough material to make a bear?
    Sometimes I can tell you by your description and the size of clothing you want to use. and sometimes, it’s hard to say as clothing can contain pockets, long or short sleeves, zippers, screen prints etc. I do try to use as much as possible in the bear. When I can’t make the bear completely, I will add a similar coloured fabric for contrasting parts.
  • How do I order if I’m not sure my clothing is enough?
    Always contact me first, and if you are not sure what’s possible then you can send me the garments and we discuss the possibility when they have arrived
  • When do I pay?
    Payments/Deposits must be done before I start working on your bear, as soon as you place your order unless we agree differently.
  • Do you offer payment plans?
    You can choose to pay using Klarna.
    Klarna will provide you with specific payment terms.
    For further information or questions regarding your payment please visit Klarna’s website or contact Klarna’s customer service.”
    Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
  • Where are you situated and can I collect my bear?
    I make the bears In Grimsby, Lincolnshire, UK and yes we can always make an appointment to bring and or collect the bear(s) and clothing.
  • Can I get a discount?
    Prices are firm. I do not offer volume discounts for large orders.  Each Bear or any other keepsake is
    handled with the most care when designing, cutting, sewing, stuffing, and finishing.
    Recognizing that they become family heirlooms, I believe they are worth the time, care, attention to detail, and yes, cost.
  • What about import and Duty tax if I’m outside the UK?
    Buyers are responsible for any customs and import taxes that may apply.
    how much this will be is different for each country, check your local authority for more info.
    Usually, this will be charged by your delivery service before you receive the parcel.
    I’m not responsible for delays due to customs.