Policys

Return and Refund Policy
Privacy Policy
Abouth Cookies
Return and refund
Shipping Policy
Disclaimer


Return and refund Policy

  • Return and refund Policy
    We cannot accept personalised items back unless they are actually faulty. Please note that there is a wide variation in how the memory bear come out, due to the very different natures of the fabrics we receive and the final item may well not look exactly like the pictures on our product pages. If you are not happy with your order for any reason please get in touch straight away to discuss it.
  • If you change your mind at any point before i commence work on your order and after you have posted your package to me, let me know as soon as you can. I can offer you a full refund (Excluding Postage costs). However once i have commenced work on your item no refund can be given.
  • Non personalised items can be returned in their original condition and packaging within 7 days of delivery. We will then either replace the item or, if you prefer, offer a full refund of the goods less the original delivery charges. All return postage is the responsibility of the purchaser and we recommend that you obtain a proof of postage receipt from the Post Office.To complete your return, please Contact Us trough facebook chat www.facebook.com/bearcrafty or email us at info@bearcrafty.com
    We may occasionlly require photo evidence before a return can be made.
    Please contact us in the first instance if there is a problem with your order and we will resolve the problem promptly You have the right to cancel your order untill the moment we start working on your bear , once the fabric is cut its not possible anymore to ask your clothes back and ask a refund, When you cancel before we start working on your bear we refund you the money minus posting cost to send your clothes back.
  • For My ready made OOAK Fur bears :
    In accordance with the UK Distance selling regulations you are entitled to cancel within 7 days of delivery of the item.
    A full refund is available subject to the item being returned undamaged and in its original condition.
    Refunds will be paid within 30 days of receiving the item . Refunds do not include postal charges and deductions will be made for custom charges if incurred within the UK for returning the item.
    Items must be returned fully insured, we will not accept liability for missing, or damaged items in the post
    Exceptions to cancellations and returns are items purchased by layaway or in circumstances of custom orders.
  • Deposit payed for a custom order are non refundable.
  • Terms and conditions:
    We reserve the right to adjust the terms and conditions as required and therefore you should read these terms and conditions each time you make a purchase.
    Postage and Packaging and additional charges for personalisation can be added on the order form
    for that reason  final prices can be various for diffrent users with diffrent requests.
  • Payment Terms – All items must be paid or deposit payed before i start working on a memory bear or when you adopt a bear, payments preferd by paypal .
    We may consider special requests for payment by bank transfer, cheque and, in some cases for very large orders, payment in instalments.
    Any such requests should be sent via email before placing an order info@bearcrafty.com
    We reserve the right to decline any such requests.  In any case, no items will be dispatched by us until full payment has been made.
    Once payment is made the seller will provide the goods agreed in the sale within the timeframe specified.  Where this is not possible the seller wil either return the money, or the buyer can opt to wait the additional time specified by the seller for the item to be delivered.
    To place a order you request a form to place  all information and addons you wish.
    When the clothes arrived we contact you to confirm  An email confirmation or facebook notice trough the page will be sent following every order and it is your responsibility to ensure that your email address is correct.

    Sending us your clothes for keepsakes and other memory items.
    It is your responsibility to provide the right number of suitable clothes.  To be deemed suitable the clothes must be in what we deem to be suitably good condition for re-stitching together.  If clothes are too worn when we receive them we reserve the right to refuse to use them and you will be informed and given the opportunity to send in additional clothes – though you will obviously pay the additional postage and packaging.  If you specifically want all the items using, or feel particularly strongly about certain items, this must be specified when the clothing is sent to us. We will do our best to honour all requests but cannot guarantee to include all special requests.
    If you are in any doubt about the condition of the clothes, the quantity, or have any other questions about them please email us before you send them.  We cannot be responsible for any items lost in the post on their way to us and we therefore recommend that you send all clothes recorded delivery.

  • Delivery – All items dispatched by us are delivered by UK Mail , Parcelforce or UPS courier with bigger orders and should arrive within 1-5 working day from dispatch.  We are unable to accept responsibility for items once they are dispatched with the courier.
  • Web Site Usage and Conditions
    This Website and all contents including all photographs, images, are owned by Bearcrafty.  It is protected by copyright,  The Website is available for your personal use only. You may only download, print, store and use any material from Website for the purpose of purchasing or researching the purchase of any product from Bearcrafty for yourself,
    family or friends or providing such material to your family or friends for the same purpose.
    when you want to use one of the pictures for any other reason you need to ask permission and always provide a link back to Bearcrafty website.
  • privacy policy Short version:
    Here at Bearcrafty I take your privacy serious. I welcome questions and feedback concerning my Privacy Policy.
    This is a very straight forward policy that is easy to read and understand. (to read the full version follow this link)
    My privacy commitment applies to all customers with no exceptions
    I will protect your privacy and keep your personal information safe.
    I do not and will not sell your personal information to anyone, for any reason. Period.
  • Information I collect and how it is used:
    Contact information such as: Name, Address, Phone and email
    Billing information – credit card, bank or PayPal information
    I collect information when you order and the website may also use cookies.
    I use the information collected to complete and ship your order. I am the only one who has access to your information NEVER is it available or given to anyone else.
    Once your order is completed and shipped unless you contact me or have agreed to receive a follow up mail from me you will not be contacted again.
  • Disclaimer:
    My  bears are NOT designed or intended for use as a toy as they are decorative keepsakes.
    In view of the individual and bespoke composition of each bear they cannot be CE approved and accordingly do not comply with any toy safety guidelines
    and are not deemed safe for use as a toy by Law.
    They are not designed or intended for use in play by children under 14 years of age.
    Each keepsake is double-stitched with utmost care and attention with a home sewing machine
    some detailing is finished by hand, ’
    limbs are cotterpin jointed, glass eyes are used and often beads and or buttons that can cost swallow hazzards if they come off  .
    BearCrafty Customs does not accept any liability for the misuse of these decorative keepsakes.
  • Shipping Policy
    Thank you for visiting and shopping at Bearcrafty.com. Following are the terms and conditions that constitute our Shipping Policy.
  • Domestic Shipping Policy
    Shipment processing time:
  • All orders of ready made teddy bears are processed within 2-3 business days.
    Customized Orders variateing from 1 till 6 weeks, we wil inform you upfront for the expected time scale and inform you when your order is ready to be shipped. Orders are not shipped or delivered on weekends or holidays.
    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
  • Shipping rates & delivery estimates
    Shipping charges for your order will be calculated to your choise and or our advice, i only send signed for and international tracking and signed for.
  • regular postings:
    Royal mail First class 4,95 GBP or next day Guaranteed 1pm 8,50 or 11,00 GBP depend on the weight of the Parcel
    Bigger parcels wil be send with Parcel force and depend on the weight
    Delivery delays can occasionally occur.
  • Bearcrafty wil NOT send to PO boxes or any other address as set in your Paypal account or added to the invoice, please be sure this information is up to date
  • Shipment confirmation & Order tracking
    You will receive a Shipment Confirmation once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
  • Customs, Duties and Taxes
    Bearcrafty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Damages
    Bearcrafty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. if possible try to make pictures
    Please save all packaging materials and damaged goods before filing a claim.
  • International Shipping Policy
    International Shipping Disclaimer
  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
  • Delivery Timing
    If you require products delivered by a certain date, please email team@sovietvisuals.com to verify your product availability. Soviet Visuals does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
  • Shipping Terms
    Bearcrafty (Catharina Kammers) is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.Bearcrafty cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
    We are not responsible for mis-delivery errors via carrier, or incorrect shipping
 
  • Privacy Policy

The short, friendly version of our Privacy Policy:

Bearcrafty will never misuse or abuse your data.
We believe our use of your data is fair and reasonable, and don’t use it for anything we wouldn’t be happy with our selves.
We don’t share your data, unless absolutely necessary for service delivery or for security issues. We will never sell our data on.
We have checked that we are happy with all the services we use to help us manage data to make sure they are up to our standards.
We only collect the data we need to deliver our service and website, and only keep it for as long as is required.
We know and respect your rights to your data that we hold.
We do use cookies to make sure this website and our service works as well as possible, and we only use those we feel we really do need.
We do everything we can to ensure the safety of your data.

  • The full Privacy Policy

Introduction
1.1    Bearcrafty is committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies to the personal data of our website visitors and service users where we are acting as a data controller; in other words, where Bearcrafty determine the purposes and means of the processing of that personal data.

1.3    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications.

1.5    In this policy, “we”, “us” and “our” refer to Bearcrafty.

Credit
2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

  • How we use your personal data

3.1    We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is for our legitimate interests, namely monitoring and improving our website and services.

3.2    We may process your account data, orders/contractual. The account data may include your name and email address.  The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.3    We may process your information included in your personal profile on our website.  The profile data may include your name, address, telephone number and email address.  The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

3.4    We may process your personal data that are provided in the course of the use of our services. The service data may include name, address, telephone numbers and email. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.5    We may process information that you post for publication on our website or through our services. The publication data may be processed for the purposes of enabling such publication and administering our website and services and for marketing and selling of goods. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6    We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.7    We may process information relating to our customer relationships, including customer contact information. The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships

3.8    We may process [information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website, Facebook or eBay. The transaction data may include your contact details,  and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.9    We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.10    We may process any of your personal data identified in this policy, where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.11    We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.12  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.13  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.14  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  • Providing your personal data to others

4.1    We may disclose your personal data to any member of our business as is reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 We may disclose names, addresses, email and telephone numbers to our suppliers or subcontractors identified at
https://www.parcelforce.com/privacy
https://www.royalmail.com/privacy-notice
insofar as reasonably necessary for fulfilling orders.

4.4    Financial transactions relating to our website and services are handled by our payment services providers, PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/en/webapps/mpp/ua/privacy-full

4.5    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services.
Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

4.6    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  • International transfers of your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    We have offices in United Kingdom.

5.3    The hosting facilities for our website are situated in United Kingdom.

5.4    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

  • Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    Personal Data will be retained for a minimum period of 1 year and for a maximum period of 7 years following consent/purchase date.

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of your name, address, telephone number, email address, profile pictures, gender, and employment/business details will be determined based on needs as outlined in this policy, in line with GDPR guidelines.

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  • Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

  • Your rights

8.1    In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.

  • About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  • Cookies that we use

10.1  We use cookies for the following purposes:

(b)    status – we use cookies to help us to determine if you are logged into our website.

(c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you.

(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.

(e)    [advertising – we use cookies to help us to display advertisements that will be relevant to you.

(f)    analysis – we use cookies [to help us to analyse the use and performance of our website and services.

 

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used for above are:
https://www.paypal.com/ie/webapps/mpp/ua/cookie-full
https://www.ebaymainstreet.com/privacy-and-cookie-notice

https://www.etsy.com/uk/legal/privacy/
https://m.facebook.com/about/privacy/

Cookies used by our service providers

11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Managing cookies

12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

12.3  If you block cookies, you will not be able to use all the features on our website.

Our details
13.1  This website is owned and operated by Catharina Kammers, founder of Bearcrafty

13.2  Our principal place of business is at Grimsby, NE LIncolnshire, United Kingdom
13.3  You can contact us:

(a)    trough my facebook page : www.facebook.com/bearcrafty

(b)    using our website contact form;

(c)    by email, using the email address published on our website form

 

Copyright © 2018 BearCrafty All rights reserved.