Return and refund Policy

We cannot accept personalised items back unless they are actually faulty. Please note that there is a wide variation in how the memory bear come out, due to the very different natures of the fabrics we receive and the final item may well not look exactly like the pictures on our product pages. If you are not happy with your order for any reason please get in touch straight away to discuss it.

• If you change your mind at any point before i commence work on your order and after you have posted your package to me, let me know as soon as you can. I can offer you a full refund (Excluding Postage costs). However once i have commenced work on your item no refund can be given.
• Non personalised items can be returned in their original condition and packaging within 7 days of delivery. We will then either replace the item or, if you prefer, offer a full refund of the goods less the original delivery charges. All return postage is the responsibility of the purchaser and we recommend that you obtain a proof of postage receipt from the Post Office.To complete your return, please Contact Us trough facebook chat www.facebook.com/bearcrafty or email us at info@bearcrafty.com
  We may occasionlly require photo evidence before a return can be made.
  Please contact us in the first instance if there is a problem with your order and we will resolve the problem promptly You have the right to cancel your order untill the moment we start working on your bear , once the fabric is cut its not possible anymore to ask your clothes back and ask a refund, When you cancel before we start working on your bear we refund you the money minus posting cost to send your clothes back.